All sales made at a showroom or online are final. Mattresses are not returnable. For health reasons, drivers will not pick up mattresses from your home. All refunds, except bankcards/credit cards, are issued by check from Corporate Offices and mailed to your home. Please allow ten (10) days once your check has cleared. Exchange or Store credit Only NO MONEY REFUND. There is a 15% re-stocking fee will be deducted from your exchange.